SoftTouch Products Support

Issue: | Home
When I start Teaching Access Ability, I get an script error.
Solution:
Teaching Access Ability uses Quicktime to show movies. You should download the latest Quicktime player.
 
Issue: | Home
When I start Wheels on the Bus, I get an script error.
Solution:
Wheels on the Bus uses Quicktime to show movies. You should download the latest Quicktime player.
 
Issue: | Home
The application needs at least 3MB of virtual memory to run.
Solution:
If you start up any one of our programs and you receive this message, it means your software title needs to be upgraded to the latest version.
 
Issue: | Home
The application or DLL D:\xtras\IKXTRA.X32 is not a valid Windows image.  Please check this against your installation diskette.
Solution:
If you start up any one of our programs and you receive this message, it means your software title needs to be upgraded to the latest version.
 
Issue: | Home
When I start Teaching Access Ability, the top and bottom of the screen doesn't show.
Solution:
Teaching Access Ability requires that the screen resolution of your computer set to 1024 x 768 or higher.

Changing Your Desktop Resolution:
  • Right click on the desktop. Select->Properties.
  • Once the properties window shows, select the Settings tab.
  • Move the slider bar to the right so it is 1024x768 or larger.
  • Click OK.
 
Issue: | Home
When you start a program, you get the message "Cannot copy file..."
Solution:
If you start up any one of our programs and you receive this message, it means your software title needs to be upgraded to the latest version.
 
Issue: | Home
Internal Error 2349: Copy resumed with different info.
Solution:
If you are attempting to install one of our programs from a CD-ROM and get the error 2349, follow these instructions.

Work-around for 2349:
  • Open up My Computer
  • Right click on the CD-ROM where the installer is located.
  • Click Copy
  • Right-click on the Desktop and click paste.
  • Once the copy has completed, browse to the folder and execute the installer.
  • Once the installation has completed, you can delete this folder.
 
Issue: | Home
Ordinal 56 could not be located in dll ibmeci.dll.
Solution:
If you start up any one of our programs and you receive this message, it means your software title needs to be upgraded to the latest version.
 
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